Dispute Resolution
Fair and transparent dispute handling with comprehensive tools for documentation, evidence tracking, and quick resolution between buyers and sellers.
Direct Communication
Communicate with the other party through our end-to-end encrypted messaging system with moderation and guidelines.
Evidence Documentation
Upload and organize all relevant evidence including messages, receipts, photos, and transaction records in one place.
Timeline Tracking
Automatic timeline creation showing all dispute interactions and status updates for complete transparency.
Escalation Management
Automatic escalation to Makesales mediators if disputes cannot be resolved between parties.
Resolution Enforcement
Once resolved, decisions are enforced immediately with clear action procedures.
Complete Records
Maintain detailed records of all disputes, resolutions, and outcomes for your business history and reference.
Why Our Dispute Resolution?
Fair Mediation
Neutral third-party mediation for balanced outcomes
Quick Resolution
Resolve disputes within 3 to 5 working days on average
Evidence Tracking
Document and organize all communication and evidence
Automated Escalation
Disputes automatically escalate if not resolved
Transparent Process
Clear guidelines and policies for all disputes
Detailed History
Complete record of all disputes and resolutions